Yes. You can pause your subscription anytime, for any reason, through your Oana account.
How pausing works:
- Log into your account and select the subscription you want to pause.
- Choose a pause length typically anywhere from 30 days to several months, depending on your situation.
- Your shipments and billing stop during the pause period.
- Your treatment plan, medical history, and clinician relationship remain intact. Pausing isn't the same as canceling.
- When the pause ends, your subscription resumes automatically — or you can extend the pause, switch medications, or cancel at that point.
When pausing makes sense:
- You're traveling or relocating and don't want shipments arriving while you're away.
- You have a supply of medication on hand and want to delay your next shipment.
- You're managing a temporary situation pregnancy planning, a procedure that requires stopping medication, a change in income — and want to step back without ending the treatment relationship.
- You're not sure whether you want to continue and want time to think before committing to canceling.
- You're switching between medications or considering a protocol change.
Pausing vs canceling:
- Pausing keeps your account, your clinician relationship, and your treatment history intact. Resuming is easy and doesn't require restarting the intake process.
- Canceling closes your active subscription. If you decide to return later, you can — but depending on how long you've been away, you may need to update your medical intake before your clinician can write a new prescription.
For most situations where you're not sure about continuing, pausing is the better option — it gives you flexibility without losing the work you've already done with your Oana clinician.
If you can't find the pause option in your account or have questions about how it works for your specific situation, message support at support@oanahealth.com.