Most of your account information can be updated directly through your Oana account at any time. Some specific changes require contacting support.
What you can update yourself:
- Shipping address. Through your account settings. Useful when you move, travel temporarily, or want to ship to a different address (PO box, workplace, alternative location).
- Payment method. Add a new card, replace an existing one, or update billing information through your account.
- Email address and contact preferences. Update through your account settings.
Communication preferences. How Oana contacts you about shipments, refills, and treatment updates.
- Password. Update through your account settings anytime.
Updating your shipping address — a few specifics:
- Update before your next shipment ships. If your address changes, update it in your account as soon as possible. Shipments already in transit can't be redirected easily.
- Verify the address you enter. Once a shipment is sent, redirecting it (if even possible) typically requires support intervention and may delay your medication.
- Temporary address changes are fine. If you're traveling for a few weeks and want shipments to go to a different address, update your account, then update it back when you return.
What requires contacting support:
- Legal name changes. Because your name is associated with your prescriptions, legal name changes need to be processed through support to ensure consistency across your medical records and prescriptions. Email support@oanahealth.com with documentation of the name change (court order, marriage certificate, etc.).
- Date of birth corrections. If your date of birth is incorrect in your account, contact support to correct it — this affects your medical records.
- Significant changes to your medical history. If you've had a new diagnosis, started a new medication from another provider, or experienced a major health change, mention this to your Oana clinician through messaging — they may need to update your protocol accordingly.
To update through your account:
- Log into your Oana account
- Go to account settings (sometimes labeled "Profile" or "My Account")
- Select the information you want to update
- Make your changes and save
To contact support for changes that require it:
- Email: support@oanahealth.com
- Through your account: message Oana support directly through your account dashboard
Most account changes are processed within 1-2 business days.